The Glam Strand Is A Lush Raw Virgin Hair Line that is completely unprocessed with cuticles intact. All orders will be shipped to you within 7-10 Business Days EXCLUDING WEEKENDS. The Elite Collection runs a lead time of 3 weeks click to delivery. In light of COVID, there may be shipping delays. We advise that you book your appointments after receiving your hair. Any problems with your order whatsoever or for haircare instructions, please email Sam at firstname.lastname@example.org ALL ITEMS ARE FINAL SALE. NO RETURNS, REFUNDS OR EXCHANGES ARE PERMITTED WHATSOEVER.